Requesting a refund
Submit a request from the verified account or email associated with the order, including the service, invoice and reason. A request is reviewed against service usage, delivery status, abuse history and payment costs.
Eligibility
Where a money-back period or written refund commitment applies to a specific service, the request must be submitted within that stated period. Eligibility is not automatic and remains subject to verification and the exclusions below.
Non-refundable items
Domain names, licences, control panels, third-party software, setup work, migration work already performed, add-ons, payment-gateway charges, consumed resources, custom orders and services suspended for abuse are normally non-refundable.
VPS and provisioned resources
A VPS reserves infrastructure and may incur immediate licensing and provisioning costs. Refund availability therefore depends on the specific plan commitment shown at purchase and whether resources or included services have already been used.
Renewals and cancellation
Customers are responsible for cancelling before renewal where they do not wish to continue. A renewal payment is not automatically refundable after the new term begins or resources remain allocated.
Processing
Approved refunds are returned through an available original or mutually agreed method after review. Bank, gateway and settlement timelines are outside BDIXVPS control.
Chargebacks and disputes
Contact BDIXVPS first so the issue can be investigated. Fraudulent or premature chargebacks may lead to account suspension and recovery of associated costs.
Contact
Send refund questions to info@bdixvps.com.bd with the relevant invoice and account details.